Returns & refunds
If something arrives damaged, faulty or wrong, we’ll make it right within 7 days of delivery.
What you can return
- Items damaged in transit
- Faulty items, such as a broken part or a misprint
- The wrong item, size or colour
For hygiene reasons, we can’t accept change-of-mind returns on worn apparel or opened plushies.
How to start a return
- Contact us within 7 days with your order number and clear photos of the item and box.
- We confirm the return and arrange a pickup or tell you where to send it.
- Once we receive it, we send a replacement or issue a refund.
Refunds
Online payments are refunded to the original method within 7 to 10 working days. Cash on delivery orders are refunded by bKash or bank transfer.
Pre-order cancellations
You can cancel a pre-order at any time before it ships for a full refund.